Veterinary Client Service Supervisor — Flexible Schedule

Veterinary Healthcare of New Hampshire, P.C.; United States; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k)

Pet discounts

Job summary

VCA Russell Animal Hospital in Concord, New Hampshire, is seeking a Client Service Supervisor to lead front-office operations and support the Hospital Manager in daily activities. This role emphasizes delivering high-quality client service, managing staff, and coordinating communications across departments.

The ideal candidate has supervisory experience, strong people skills, and a background in veterinary settings.

Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field preferred.

Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations.
• Direct on-the-job training to develop employee skill sets and performance standards.
• Assist Hospital Manager with day-to-day operations.
• Resolve informal client complaints and report to hospital manager.

Skills

Client service

Organizational skills

Interpersonal skills

Computer skills

Oral and written communication

Supervisory skills

Self-starter

Team player

Veterinary field experience

Physical stamina (lift up to 40 lbs)

Job description

VCA Russell Animal Hospital in Concord, New Hampshire, is seeking a Client Service Supervisor to lead front-office operations and support the Hospital Manager in daily activities. This role emphasizes delivering high-quality client service, managing staff, and coordinating communications across departments.

The ideal candidate has supervisory experience, strong people skills, and a background in veterinary settings.