Veterinary Front Desk Leader & Client Care Manager

United Veterinary Care; Austin (TX); On-site; USD 32,000 - 36,000; Full time

Benefits offered by this job

Paid time off

401K with company match

Health insurance options

Short Term Disability

Job summary

Central Texas Veterinary Specialty & Emergency Hospital in Austin, TX is seeking a Client Care Manager to supervise the client care team and ensure a warm, professional first impression for every client visit. The role emphasizes leading front desk operations, triaging client needs, and maintaining smooth hospital flow.

The ideal candidate has 3+ years in client service, veterinary receptionist experience, and strong communication skills.

Qualifications

• Minimum 3 years in client service
• 12+ months veterinary receptionist experience preferred
• Experience with Microsoft Office suite required

Responsibilities

• Train new staff on office procedures and hospital flow
• Handle all incoming calls and determine immediacy of care
• Check-in clients and manage lobby areas
• Oversee cash handling and daily reconciliations
• Assist in accounts receivable and end-of-day closings
• Maintain cleanliness of lobby and exam rooms

Skills

Client service experience

Veterinary receptionist experience

MS Office

Multitasking

Communication skills

Education

High School Diploma or GED

Job description

Central Texas Veterinary Specialty & Emergency Hospital in Austin, TX is seeking a Client Care Manager to supervise the client care team and ensure a warm, professional first impression for every client visit. The role emphasizes leading front desk operations, triaging client needs, and maintaining smooth hospital flow.

The ideal candidate has 3+ years in client service, veterinary receptionist experience, and strong communication skills.