Veterinary Front Desk & Client Service Lead

VCA Animal Hospitals, Inc; Norwalk (CT); In loco; USD 45.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & dental benefits

Pet discounts

401(k)

Descrizione del lavoro

VCA Veterinary Referral & Emergency Center is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under the Office Manager, you will oversee client service, front office operations, and financial reporting to support high-quality patient care.

Ideal candidates have 2+ years of supervisory experience, strong communication skills, and a background in veterinary client service.

Competenze

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills to manage multiple tasks.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory and leadership abilities.
• Self-starter and team player with a proactive approach.
• Experience in client service within a veterinary setting preferred.

Mansioni

• Oversee day-to-day client service areas of the front office and related departments.
• Direct on-the-job training, coaching, and performance development.
• Assist Office Manager with daily operations and scheduling.
• Address and report informal client complaints to hospital management.
• Ensure efficient front office operations and policy enforcement.
• Identify process improvements and client service needs.
• Make department decisions in support of hospital and clients.
• Coach staff and conduct performance evaluations.
• Develop and maintain reporting tools and business queries.
• Communicate financial information to clients and doctors.
• Act as liaison between front office and other department supervisors.

Conoscenze

Client service operations

Organizational skills

Interpersonal skills

Computer skills

Oral and written communication

Supervisory skills

Self-starter

Client service background

Ability to lift up to 40 pounds

2 years supervisory experience

2 years veterinary field experience (p

Descrizione del lavoro

VCA Veterinary Referral & Emergency Center is seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor. Under the Office Manager, you will oversee client service, front office operations, and financial reporting to support high-quality patient care.

Ideal candidates have 2+ years of supervisory experience, strong communication skills, and a background in veterinary client service.