Compassionate Veterinary Receptionist — Client Care Lead

Westgate Pet & Bird Hospital, LLC; Austin (TX); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life insurance

Disability coverage

Teladoc access

Discounted pet care

Job summary

Westgate Pet & Bird Hospital, an AAHA-accredited practice in Austin, TX, seeks a receptionist to deliver compassionate client service and coordinate daily hospital operations. You will manage a multi-line phone system, greet clients, and help maintain medical records while supporting a fast-paced team.

This role offers a competitive hourly rate with benefits and opportunities for growth within a nationwide veterinary network. Weekend availability is required to meet patient needs.

Qualifications

• Passion for excellent customer service in a veterinary setting.
• Exceptional communication skills under stressful situations.
• Strong organizational ability to prioritize and multitask.
• A collaborative, team-first mindset and reliability.
• Experience with veterinary software preferred and flexible scheduling including some weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system and greet clients with a positive attitude.
• Ensure seamless care coordination by maintaining records, scheduling, and handling payments.
• Educate clients on preventive care and hospital services to support pet wellness.
• Demonstrate empathy and treat each pet as if it were your own.

Skills

Customer service

Communication skills

Organization

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Westgate Pet & Bird Hospital, an AAHA-accredited practice in Austin, TX, seeks a receptionist to deliver compassionate client service and coordinate daily hospital operations. You will manage a multi-line phone system, greet clients, and help maintain medical records while supporting a fast-paced team.

This role offers a competitive hourly rate with benefits and opportunities for growth within a nationwide veterinary network. Weekend availability is required to meet patient needs.