Veterinary Front Desk Lead | Customer Service Supervisor

Leominsteranimalhospital; Leominster (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

401(k) matching

Health and dental insurance

Generous paid time off

Job summary

A local veterinary service provider in Leominster, MA, is seeking a Customer Service Representative Supervisor to lead the front desk team. Responsibilities include overseeing client service, mentoring team members, and ensuring high-quality care. Ideal candidates will have previous leadership experience and strong communication skills. This full-time position offers competitive pay, benefits, and career growth opportunities.

Qualifications

• Previous experience in customer service and supervisory or leadership roles.
• Strong communicator who is patient, empathetic, positive, and solutions-focused.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Oversee, coach, and support the CSR team for excellent client service.
• Train new CSRs and provide mentorship for growth.
• Manage scheduling and workflow for the front desk team.

Skills

Leadership

Customer service

Communication

Empathy

Job description

A local veterinary service provider in Leominster, MA, is seeking a Customer Service Representative Supervisor to lead the front desk team. Responsibilities include overseeing client service, mentoring team members, and ensuring high-quality care. Ideal candidates will have previous leadership experience and strong communication skills. This full-time position offers competitive pay, benefits, and career growth opportunities.