Veterinary Front Desk Manager – Client Service Leader

Melrose Animal Clinic; Melrose, Northern (MA, KY); Hybrid; USD 33,000 - 37,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental Insurance

Vision insurance

Employee discounts

Flexible schedules

401K match

CE allowance

Job summary

Melrose Animal Clinic in Melrose, MA is seeking a Front Desk Manager to lead the client care team and oversee daily front office operations. The role focuses on delivering outstanding client service, improving workflows, and supporting staff in a fast-paced veterinary environment.

Ideal candidates have veterinary front office and leadership experience, superb communication skills, and a proactive, team-oriented leadership style.

Qualifications

• Previous experience in veterinary reception, medical front office, or animal hospital administration required.
• Leadership or supervisory/management experience preferred.
• Strong understanding of veterinary workflows and client service best practices.

Responsibilities

• Lead and coach the front desk/client care team in daily operations.
• Oversee front desk scheduling for coverage and efficiency.
• Greet clients and maintain exceptional customer service standards.
• Manage high-volume phone lines and professional communication.
• Train team to distinguish routine vs urgent cases.
• Oversee appointment scheduling and calendar optimization.
• Ensure accurate data entry into the software and financial records.
• Explain invoices and treatment plans to clients and discuss payment expectations.

Skills

Veterinary reception

Medical front office

Leadership

Team management

Client service

Tools

Practice management software

Job description

Melrose Animal Clinic in Melrose, MA is seeking a Front Desk Manager to lead the client care team and oversee daily front office operations. The role focuses on delivering outstanding client service, improving workflows, and supporting staff in a fast-paced veterinary environment.

Ideal candidates have veterinary front office and leadership experience, superb communication skills, and a proactive, team-oriented leadership style.