Veterinary Client Services Lead

AmeriVet Veterinary Partners; Leominster (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Performance bonuses

401(k) matching

Student loan assistance

Health insurance

Generous paid time off

Job summary

A veterinary services organization in Leominster is seeking a Customer Service Representative Supervisor to lead the front desk team. This full-time position involves overseeing client interactions, training staff, and fostering a collaborative team environment. Ideal candidates will have customer service and leadership experience, along with strong communication skills. Competitive pay and benefits are offered, along with opportunities for personal and professional growth.

Qualifications

• Proven experience in customer service and leadership.
• Ability to motivate and support a team effectively.
• Strong communication skills to handle client interactions.

Responsibilities

• Oversee and support the CSR team to ensure excellent client service.
• Train and mentor new CSRs for growth and development.
• Manage scheduling and workflow for the front desk team.

Skills

Leadership

Customer service

Communication

Empathy

Teamwork

Job description

A veterinary services organization in Leominster is seeking a Customer Service Representative Supervisor to lead the front desk team. This full-time position involves overseeing client interactions, training staff, and fostering a collaborative team environment. Ideal candidates will have customer service and leadership experience, along with strong communication skills. Competitive pay and benefits are offered, along with opportunities for personal and professional growth.