Veterinary Client Services Lead

AmeriVet Veterinary Partners; Sharon (MA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with matching options

Paid Time Off

CE Allowance

Employee Pet Discounts

Flexible scheduling options

Bonus pay opportunities

Job summary

A veterinary service provider in Sharon is seeking a Client Service Representative Supervisor to blend exceptional client service with team supervision. The role involves mentoring the reception team, scheduling appointments, and ensuring outstanding client care. Candidates must have 3+ years in customer service and at least 1 year in veterinary settings. This full-time position offers a supportive work environment and benefits such as medical insurance, paid time off, and leadership development opportunities, with pay up to $22 per hour based on experience.

Qualifications

• Minimum 3 years of customer service experience is required.
• At least 1 year of veterinary experience is required.
• 1–2 years of leadership or supervisory experience is preferred.

Responsibilities

• Schedule appointments based on patient needs.
• Recruit, onboard, and train new reception team members.
• Address performance concerns professionally.

Skills

Customer service experience

Communication skills

Organizational skills

Empathy

Education

High school diploma

Degree in veterinary or related field

Tools

Scheduling software

Electronic medical records

Job description

A veterinary service provider in Sharon is seeking a Client Service Representative Supervisor to blend exceptional client service with team supervision. The role involves mentoring the reception team, scheduling appointments, and ensuring outstanding client care. Candidates must have 3+ years in customer service and at least 1 year in veterinary settings. This full-time position offers a supportive work environment and benefits such as medical insurance, paid time off, and leadership development opportunities, with pay up to $22 per hour based on experience.