Veterinary Front Desk Manager - Lead Client Service

Melrose Animal Clinic; Wyoming (MA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental Insurance

Vision insurance

401K with company match

Paid CE and CE allowance

Training and career development

Job summary

Melrose Animal Clinic in Melrose, MA is seeking a Front Desk Manager to lead our client care team and oversee daily front office operations. The role emphasizes delivering exceptional customer service and maintaining efficient workflows in a busy veterinary setting.

The ideal candidate brings veterinary front office experience, leadership skills, and a proven ability to thrive in a fast-paced clinic environment. This full-time position offers competitive compensation and benefits.

Qualifications

• Experience in veterinary front office is required.
• Leadership or supervisory experience preferred.
• Strong communication and organizational skills.
• Familiarity with veterinary practice management software preferred.
• Ability to manage high-volume client interactions in a fast-paced environment.

Responsibilities

• Lead and coach the front desk team in daily operations.
• Oversee scheduling and workflow efficiency.
• Greet clients and manage high-volume calls with professionalism.
• Explain invoices and treatment plans to clients clearly.
• Maintain accurate data in the practice management system.
• Assist with hiring, onboarding, and training of front desk staff.

Skills

Veterinary reception

Medical front office

Animal hospital administration

Leadership experience

Communication skills

Tools

Practice management software

Job description

Melrose Animal Clinic in Melrose, MA is seeking a Front Desk Manager to lead our client care team and oversee daily front office operations. The role emphasizes delivering exceptional customer service and maintaining efficient workflows in a busy veterinary setting.

The ideal candidate brings veterinary front office experience, leadership skills, and a proven ability to thrive in a fast-paced clinic environment. This full-time position offers competitive compensation and benefits.