Lead Front Desk - Veterinary Customer Experience

3M HEALTHCARE; Wakefield (RI); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Health, dental, and vision benefits

Paid time off and holiday pay

401(k) matching

Job summary

AmeriVet is seeking a Lead Customer Service Representative for our Wakefield, RI veterinary hospital. You will supervise the front desk, guide a team, and ensure a positive client and patient experience.

The role requires 2+ years in veterinary reception or customer service, leadership skills, and proficiency with vet software. You will manage scheduling, billing, and communications across clinicians and clients in a fast-paced environment.

Qualifications

• 2+ years of veterinary reception or customer service experience.
• Leadership experience strongly preferred.
• Familiarity with veterinary terminology and services.
• Proficient in vet software systems (Cornerstone, ezyVet, Avimark).

Responsibilities

• Lead, support, and mentor the reception team to ensure smooth daily operations.
• Provide exceptional client service through in-person, phone, email, and online channels.
• Manage appointment scheduling, check-ins, and check-outs efficiently.
• Oversee client billing, estimates, and invoice accuracy.
• Troubleshoot scheduling conflicts and maintain patient flow.
• Train new reception staff and provide ongoing coaching.
• Coordinate communication between clients, technicians, and doctors.
• Maintain reception area cleanliness and professional appearance.
• Assist with hospital communications, inventory, and admin tasks as needed.
• Handle escalated client concerns with professionalism and empathy.

Skills

Leadership

Vet terminology

Multitasking

Communication

Customer service

Tools

Cornerstone

ezyVet

Avimark

Job description

AmeriVet is seeking a Lead Customer Service Representative for our Wakefield, RI veterinary hospital. You will supervise the front desk, guide a team, and ensure a positive client and patient experience.

The role requires 2+ years in veterinary reception or customer service, leadership skills, and proficiency with vet software. You will manage scheduling, billing, and communications across clinicians and clients in a fast-paced environment.