Veterinary Front Desk Lead - Compassionate, Flexible Schedule

Duke Animal Hospital; Chicago (IL); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k retirement plan

Life Insurance

Short-Term Disability

Employee Assistance Program (EAP)

Paid time off

Discounted veterinary care

Job summary

Duke Animal Hospital in Chicago is seeking a Receptionist to be the Director of First Impressions, managing a multi-line phone system, greeting clients, and handling payments while ensuring compassionate care. You will coordinate care by maintaining medical records, scheduling appointments, and supporting a large medical team.

A flexible schedule with three 12-hour shifts and rotating weekends is required. Benefits include health/dental/vision, 401k, life insurance, disability, EAP, paid time

Qualifications

• A passion for providing excellent customer service.
• Exceptional communication skills in high-stress environments.
• Strong organizational abilities to multitask.
• Collaborative, team-first mindset.
• Experience with veterinary software preferred.
• Flexible schedule; long shifts (three 12-hour shifts) and rotating weekends.

Responsibilities

• Be the Director of First Impressions, greeting clients and managing calls.
• Maintain accurate records, schedule appointments, and process payments.
• Educate clients on preventive care and hospital services.
• Provide a calm, empathetic presence for clients and patients.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Veterinary software

Flexible schedule

Tools

Veterinary software

Job description

Duke Animal Hospital in Chicago is seeking a Receptionist to be the Director of First Impressions, managing a multi-line phone system, greeting clients, and handling payments while ensuring compassionate care. You will coordinate care by maintaining medical records, scheduling appointments, and supporting a large medical team.

A flexible schedule with three 12-hour shifts and rotating weekends is required. Benefits include health/dental/vision, 401k, life insurance, disability, EAP, paid time