Veterinary Front Desk Coordinator – Compassion & Care

Mission Pet Health; Canton (OH); On-site; USD 2,066,000 - 3,168,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k retirement plan

Life insurance

Disability coverage

Employee Assistance Program (EAP)

Teladoc 24/7 access

Job summary

Mellett Animal Hospital in Canton, Ohio, is hiring a receptionist to be the face of the clinic, handling phones, client check-ins, scheduling, and payments. The role supports small animal care within a collaborative veterinary team and ties into the Mission Pet Health network.

Ideal candidates bring passion for animal care, strong communication, and organizational skills, with some experience using veterinary software; weekends/holidays may be required.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Ability to manage high-volume calls, greet clients professionally and coordinate care.

Responsibilities

• Manage a multi-line phone system and greet clients with a positive attitude.
• Maintain accurate medical records and appointment schedules; handle financial transactions.
• Educate clients on preventative care and hospital services.
• Provide a calming, empathetic presence for clients and their pets.

Skills

Customer service

Communication skills

Organizational skills

Teamwork

Veterinary software

Tools

Veterinary software

Job description

Mellett Animal Hospital in Canton, Ohio, is hiring a receptionist to be the face of the clinic, handling phones, client check-ins, scheduling, and payments. The role supports small animal care within a collaborative veterinary team and ties into the Mission Pet Health network.

Ideal candidates bring passion for animal care, strong communication, and organizational skills, with some experience using veterinary software; weekends/holidays may be required.