Veterinary Front Desk Pro — Compassionate Client Care

Western Veterinary Partners; Cleveland (OH); On-site; USD 31,000 - 35,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability insurance

EAP

401k with company match

Paid time off

Job summary

Belvoir Pet Hospital in Cleveland, OH seeks a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. You will handle phone inquiries, assist clients in person, process payments, and provide compassionate service in both routine and emotionally sensitive situations.

The role is full-time with Tue-Fri and rotating Saturdays. Benefits include health, life, EAP, 401k, and PTO. Experience with Avimark is preferred.

Qualifications

• 1+ years of experience in a customer service, reception or client-facing role
• Previous veterinary receptionist experience required
• Proficient in multi-line phone systems and in-person client support
• Experience with veterinary software, especially Avimark, preferred
• Strong verbal and written communication and organizational skills
• Able to handle routine and emotionally sensitive client interactions

Responsibilities

• Greet clients and serve as the welcoming face at the front desk
• Schedule appointments and coordinate daily patient flow
• Answer multi-line phones and assist in-person clients
• Process transactions and maintain financial records

Skills

Customer service

Reception

Client-facing

Verbal communication

Written communication

Time management

Appointments scheduling

Payments processing

Team collaboration

Calm under pressure

Phone handling

Avimark

Tools

Avimark

Job description

Veterinary Receptionist/Customer Service Representative

Cleveland, OH

Belvoir Pet Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $15 - $17per hour, for each hour worked
• This is a full-time position, withavailability needed Tuesday-Friday, with rotating Saturdays .

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist experience required
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Experience working with veterinary practice management software, especiallyAvimark,preferred
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose us?

Belvoir Pet Hospital is a busy, five-doctor practice offering the highest quality of medicine small animals in our community. We are proudly AAHA-accredited. We deeply value serving our clientele, and in some families we have cared for several generations of clients and their beloved pets. We have numerous fully utilized CVTs, a proactive Hospital Manager, and a fantastic support staff team, and we're well equipped with excellent medical technology. Our primary services are comprehensive, including everything from general wellness and preventative care to advanced dentistry and surgery. We have a great location off Mayfield Road, about nine miles from downtown Cleveland, and are eager to welcome a new team member to our high-caliber team.

If you are interested in becoming part of a team that prioritizes growth and high quality medicine, we encourage you to APPLY TODAY!

#LI-HK1

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$15 - $17 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

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We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.