Veterinary Front Desk Coordinator | Client Care Expert

Village Vet; Hampstead (NC); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Holiday entitlement

CPD funding

Career progression

Staff discounts

Life assurance

Pension scheme

Sick pay

Job summary

Village Vet Hampstead is looking for a Client Care Assistant to be the welcoming face for clients and their pets. You will manage appointments, handle calls, and support admin tasks while ensuring a smooth flow from the waiting area to the consult room and payment processing.

The role is full-time (42 hours per week), with occasional weekends, early mornings and late evenings. You will work closely with the vet and team to deliver excellent customer service and maintain high standards of client

Qualifications

• A proactive, positive attitude.
• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients and the practice.
• Works well within a team and be a positive member of the team.
• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace.
• Professional approach to work.
• Excellent administration, organisational and time management skills with excellent attention to detail.
• Excellent IT skills - Microsoft Outlook, Word and Excel.

Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with your vet and neighbouring branches
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Skills

Proactive attitude

Excellent communication

Team player

Fast-paced under pressure

Attention to detail

MS Office

Tools

MS Office

Job description

Village Vet Hampstead is looking for a Client Care Assistant to be the welcoming face for clients and their pets. You will manage appointments, handle calls, and support admin tasks while ensuring a smooth flow from the waiting area to the consult room and payment processing.

The role is full-time (42 hours per week), with occasional weekends, early mornings and late evenings. You will work closely with the vet and team to deliver excellent customer service and maintain high standards of client