Veterinary Front Desk Specialist – Client Care

Socket.dev; Hopewell Junction (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Professional development opportunities

Employee pet discount

Job summary

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to be the first point of contact for clients, ensuring a warm and organized check-in experience. The role supports a fast-paced veterinary environment with clear communication and a compassionate approach to pet care.

Responsibilities include greeting clients, processing sign-ins, handling payments, scheduling follow-ups, and coordinating with veterinary staff to maintain a positive client experience.

Qualifications

• Previous experience in a veterinary office is preferred.
• Basic knowledge of veterinary terminology and procedures.
• Ability to discuss sensitive topics with empathy and maintain a calm, professional demeanor.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm details, and escort to exam rooms.
• Handle payments, process cards, and schedule future appointments.
• Answer calls for appointments and inquiries, make outbound reminders and follow-ups.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Empathy

Professional demeanor

Job description

Hudson Highlands Veterinary Medical Group is seeking a full-time Front-Desk Receptionist to be the first point of contact for clients, ensuring a warm and organized check-in experience. The role supports a fast-paced veterinary environment with clear communication and a compassionate approach to pet care.

Responsibilities include greeting clients, processing sign-ins, handling payments, scheduling follow-ups, and coordinating with veterinary staff to maintain a positive client experience.