Client Care Assistant

Village Vet; Hampstead (NC); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Holiday entitlement

CPD funding

Career progression

Staff discounts

Life assurance

Pension scheme

Sick pay

Job summary

Village Vet Hampstead is looking for a Client Care Assistant to be the welcoming face for clients and their pets. You will manage appointments, handle calls, and support admin tasks while ensuring a smooth flow from the waiting area to the consult room and payment processing.

The role is full-time (42 hours per week), with occasional weekends, early mornings and late evenings. You will work closely with the vet and team to deliver excellent customer service and maintain high standards of client

Qualifications

• A proactive, positive attitude.
• Excellent communication skills, both verbal and written.
• Highly motivated to provide excellent service to clients and the practice.
• Works well within a team and be a positive member of the team.
• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace.
• Professional approach to work.
• Excellent administration, organisational and time management skills with excellent attention to detail.
• Excellent IT skills - Microsoft Outlook, Word and Excel.

Responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with your vet and neighbouring branches
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Skills

Proactive attitude

Excellent communication

Team player

Fast-paced under pressure

Attention to detail

MS Office

Tools

MS Office

Job description

Location

Village Vet Hampstead 11 Belsize Terrace NW3 4AX

Salary

£27,759.00 - £30,843.00 p/a

Job Type

Full time, permanent

Hours

42 hours per week Mon – Fri with occasional weekends

Your role and responsibilities

Village Vet are looking for a Client Care Assistant at our Village Vet Hampstead Hospital. You will be front of house, welcoming clients and their pets into the branches. Being efficient, pleasant and courteous to clients and their animals at all times. Ensuring a smooth client and pet flow from the waiting area to the consult room to payment processing. The successful candidate will be a very flexible, sociable and adaptable person with a passion for amazing customer service. On average this is 42 hours per week. Due to the nature of the role, please only apply if you are flexible and able to work early mornings and late evenings. We would like to hear from candidates who are customer focused and confident communicators. The position will best suit a proactive and enthusiastic individual with a passion for providing excellent customer service.

Key responsibilities

• Manage and deal with appointment bookings in a professional and efficient manner
• Answer and make calls to veterinary practices, insurance companies and clients with a high level of customer service
• Support the business with a range of administrative duties
• Have a high level of attention to detail
• Able to work well in a fast-paced environment and still maintain a high level of customer service and completing all tasks to a high standard
• Show awareness of financial control within the practice and follow up with clients for outstanding payments
• Be happy to discuss financial issues with clients if needs be
• Daily management of the practice diary to ensure all patients are booked in efficiently and any gaps can be proactively filled
• Maintain the highest professional and ethical standards
• Make sure communication is to a high standard with referring vets and colleagues
• Ensure that a high standard of client care is maintained at all times within the team
• Work closely with your vet and neighbouring branches
• Serving customers and taking payments, advising customers on products and services
• Banking duties

Essential skills, knowledge and experience

• A proactive, positive attitude
• Adapt well to learning a new system if no previous experience
• Excellent communication skills, both verbal and written
• Highly motivated to provide excellent service to clients and the practice
• Works well within a team and be a positive member of the team
• Ability to work at a fast working pace under pressure along with lone working and managing own workload when the branch runs at a slower pace
• Professional approach to work
• Excellent administration, organisational and time management skills with excellent attention to detail
• Excellent IT skills - Microsoft (Outlook, Word and Excel).

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• External CPD funded
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme

Wellness program including

• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme.

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Village Vet, Linnaeus or the role, please contact our Talent Acquisition team [e-mail].