Veterinary Front Desk Coordinator

National Veterinary Associates; Bowie (MD); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

401k - NVA matches 50% of the first 6%

Paid Vacation and Sick Leave

Employee Pet Discount

Uniform Stipend

Periodic bonus eligibility

Job summary

National Veterinary Associates is seeking a customer-focused front desk team member for our Bowie, MD location. You will greet clients, answer questions, process incoming and outgoing pets, and handle payments while delivering a smooth, expeditious client experience.

The role also involves answering calls, screening for service needs, scheduling appointments, and maintaining client records in our business operations software.

Qualifications

• Minimum 6 months of relevant experience.

Responsibilities

• Greet clients and respond to questions while processing incoming/outgoing pets and payments.
• Answer phone calls, screen for service needs and schedule appointments.
• Process mail and email, maintain client information and service data in operations software.
• Monitor waiting area for cleanliness and escalate complex matters to senior staff.

Skills

Customer service

Phone handling

Scheduling appointments

Cash handling / payments

Office software

Tools

Business software

Job description

National Veterinary Associates is seeking a customer-focused front desk team member for our Bowie, MD location. You will greet clients, answer questions, process incoming and outgoing pets, and handle payments while delivering a smooth, expeditious client experience.

The role also involves answering calls, screening for service needs, scheduling appointments, and maintaining client records in our business operations software.