Pet Clinic Front Desk & Customer Experience Pro

Abqpetcarehospital; Troy Township (IL); On-site; USD 22,000 - 25,000; Full time

Job summary

National Veterinary Associates (NVA) is seeking a client-facing receptionist to join our pet-care network. You will greet clients, answer questions, schedule appointments, and help process incoming and outgoing patients and payments at the front desk.

This role supports the care team by handling calls, mail, and email, maintaining client records in the practice management system, and ensuring the waiting area stays clean while escalating complex issues to senior staff.

Qualifications

• Minimum of 1 year related experience required.

Responsibilities

• Greet clients and respond to questions; process incoming and outgoing patients and payments.
• Answer phone calls and screen for service needs; schedule appointments.
• Handle incoming and outgoing mail and e-mail; maintain client information in practice management software.
• Monitor the client waiting area for cleanliness and comfort.
• Escalate complex matters to senior staff.

Job description

National Veterinary Associates (NVA) is seeking a client-facing receptionist to join our pet-care network. You will greet clients, answer questions, schedule appointments, and help process incoming and outgoing patients and payments at the front desk.

This role supports the care team by handling calls, mail, and email, maintaining client records in the practice management system, and ensuring the waiting area stays clean while escalating complex issues to senior staff.