Compassionate Vet Clinic Receptionist — Front Desk & Wellness

Highway Veterinary Hospital; Bowie (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

Highway Veterinary Hospital in Bowie, Maryland, seeks a friendly Receptionist to join our small animal practice focused on personalized, quality care. Our team values compassion, professionalism, and community partnership as we support client relationships and animal wellbeing.

You will manage a multi-line phone system, greet clients, coordinate appointments and records, and assist with payments while promoting preventive care and exceptional service. Weekend availability is required.

Qualifications

• Customer service experience is essential.
• Excellent communication skills in writing and speaking.
• Strong organizational abilities to multitask in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently.
• Experience with veterinary software preferred; flexible schedule including weekends/holidays.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients, and reflect our compassionate care.
• Coordinate care by maintaining medical records, scheduling appointments, and handling payments.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a calm, empathetic presence and treat every pet with care.

Skills

Customer service

Communication

Organization

Teamwork

Empathy

Stress management

Tools

Veterinary software

Job description

Highway Veterinary Hospital in Bowie, Maryland, seeks a friendly Receptionist to join our small animal practice focused on personalized, quality care. Our team values compassion, professionalism, and community partnership as we support client relationships and animal wellbeing.

You will manage a multi-line phone system, greet clients, coordinate appointments and records, and assist with payments while promoting preventive care and exceptional service. Weekend availability is required.