Veterinary Front Desk Concierge

Altoona-Veterinary-Hospital; Altoona (IA); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Discounted pet care

Teladoc access

Online discount platform

Career growth opportunities

Job summary

Mission Pet Health is seeking a Receptionist to join our network of veterinary clinics. You will manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects compassionate care.

You will maintain medical records, schedule appointments, handle financial transactions, and educate clients on preventive care. This role supports collaborative teams across our nationwide network and offers growth opportunities within AVMA-accredited pathways.

Qualifications

• Experience in customer-facing roles within a veterinary setting is a plus.
• Strong communication and organizational skills are essential.
• Ability to handle multiple tasks in a fast-paced environment with empathy.

Responsibilities

• Be the Director of First Impressions: manage a multi-line phone system, greet clients with a positive attitude, and reflect compassionate care.
• Ensure Seamless Care Coordination: maintain medical records, manage appointment schedules, and handle financial transactions.
• Advocate for Pet Health: educate clients on preventive care and hospital services to ensure the best care for every pet.
• Embody Compassion and Empathy: be a calming presence for clients and treat each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Stress management

Tools

Veterinary software

Job description

Mission Pet Health is seeking a Receptionist to join our network of veterinary clinics. You will manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects compassionate care.

You will maintain medical records, schedule appointments, handle financial transactions, and educate clients on preventive care. This role supports collaborative teams across our nationwide network and offers growth opportunities within AVMA-accredited pathways.