Veterinary Front Desk & Client Services Specialist

Vicar Operating, Inc. dba VCA; Yucca Valley (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Pet discounts

Career development opportunities

Employee assistance and wellness

Job summary

VCA Yucca Valley Animal Hospital is seeking an experienced Client Service Representative (CSR) to be the welcoming face of our clinic. You will greet clients and their pets, answer calls, schedule and confirm appointments, and help keep accurate medical records as part of a compassionate team.

Join us to deliver high-quality veterinary care and an outstanding client experience. Our benefits package includes medical, dental, vision insurance, a 401(k) with company match, paid time off and

Qualifications

• Veterinary or medical reception experience preferred.
• Exceptional customer service and communication skills.
• Strong organizational and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Positive attitude with a willingness to learn and support the team.
• Passion for helping people and improving the lives of pets.

Responsibilities

• Welcome clients and their pets with warmth and professionalism.
• Answer incoming phone calls and schedule appointments efficiently.
• Confirm appointments and help maximize the daily schedule.
• Check clients in and out while ensuring accurate medical records.
• Present treatment estimates and process payments.
• Educate clients on preventive care, CareClub, Home Delivery, and hospital services.
• Coordinate communication between clients, doctors, and the medical team.
• Assist with follow-up calls and client communication.
• Maintain a clean, organized, and welcoming hospital environment.
• Support teammates to provide an exceptional client and patient experience.

Skills

Customer service

Communication

Organization

Multitasking

Vet reception

Job description

VCA Yucca Valley Animal Hospital is seeking an experienced Client Service Representative (CSR) to be the welcoming face of our clinic. You will greet clients and their pets, answer calls, schedule and confirm appointments, and help keep accurate medical records as part of a compassionate team.

Join us to deliver high-quality veterinary care and an outstanding client experience. Our benefits package includes medical, dental, vision insurance, a 401(k) with company match, paid time off and