Client Service Representative

VCA Animal Hospitals; Centreville (VA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical and dental benefits

401(k)

Generous pet care discounts

Paid vacation and sick days

Job summary

VCA Animal Hospitals in Centreville is seeking an experienced Client Service Representative to join our dedicated team. This role requires a personable and professional individual to enhance our commitment to exceptional service for both pets and their owners.

The candidate will be integral to managing client interactions, scheduling appointments, and maintaining a welcoming environment. We offer competitive compensation, great benefits, and a supportive workplace culture.

Qualifications

• Prior experience in customer service or a similar role is preferred.
• Strong communication skills and ability to manage multiple tasks.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments.
• Manage medical records and ensure facility cleanliness.

Skills

Customer service

Communication skills

Multitasking

Job description

We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer’s trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more! Additionally, we provide medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com