Veterinary Receptionist

Marsveterinary; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid vacation and sick days

401(k)

Employee pet discounts

Job summary

Marsveterinary is seeking a Client Service Representative to join our team in Salt Lake City, Utah. This role is pivotal in delivering our mission of providing excellent service and maintaining client trust.

The ideal candidate will be personable, professional, and dedicated to achieving high levels of customer satisfaction. Responsibilities include greeting clients, scheduling appointments, educating clients on pet care, and processing payments. In return, we offer competitive compensation and a robust benefits package.

Qualifications

• Experience in a customer service role, preferably in a veterinary or healthcare setting.
• Strong interpersonal skills and ability to build trust with clients.
• Ability to manage multiple tasks and stay organized.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Schedule and confirm appointments with clients.
• Process payments and explain fees.
• Educate clients on pet care.

Skills

Customer service functions

Communication skills

Problem-solving skills

Professional demeanor

Job description

Client Service Representative

We are seeking an experienced Client Service Representative to join our team.

At VCA Cottonwood Animal Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.

We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. The CSR is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

Benefits

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com