Veterinary Front Desk & Client Services Specialist

Star Valley Veterinary Clinic; Ashland (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

Ladysmith Veterinary Hospital in Ashland, VA, is hiring for a Support Staff position. You will greet clients, answer questions, process pet check-ins/outs, and handle payments, aiming for accurate and courteous service.

You will also answer phones, screen service needs, schedule appointments, manage mail and email, and maintain client data in our practice management software. Prior experience is preferred.

Qualifications

• Minimum of 6 months job-related experience preferred.

Responsibilities

• Greets clients and processes incoming/outgoing pets and payments.
• Answers phone calls and screens service needs; schedules appointments.
• Maintains client information in business software; monitors waiting area.

Skills

Customer service

Cash handling

Job description

Hospital Name: Ladysmith Veterinary Hospital

Job Type: Support Staff

Description & Requirements

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing pets, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff. Minimum of 6 months job-related experience preferred.