Veterinary Front Desk & Client Experience Specialist

National Veterinary Associates; Woodburn (OR); On-site; USD 28,000 - 36,000; Full time

Job summary

Woodburn Veterinary Clinic, a busy small-animal hospital, is seeking a friendly Support Staff member to greet clients, answer questions, and assist with check-in and checkout.

You will handle pet intake and discharge, process payments, answer calls, schedule appointments, manage mail and email, and keep the waiting area clean while maintaining accurate client records in our software. Previous experience is a plus but not required.

Qualifications

• Previous experience preferred but not required.

Responsibilities

• Provides excellent and expeditious client experience; greets clients, responds to questions.
• Processes incoming and outgoing pets, and handles payments.
• Answers phone calls, screens service needs, and schedules appointments.
• Handles incoming and outgoing mail and e-mail.
• Monitors client waiting area to ensure cleanliness.
• Documents and maintains client information, service data and other pertinent information within business operations software.
• Escalates complex matters to senior staff.

Job description

Woodburn Veterinary Clinic, a busy small-animal hospital, is seeking a friendly Support Staff member to greet clients, answer questions, and assist with check-in and checkout.

You will handle pet intake and discharge, process payments, answer calls, schedule appointments, manage mail and email, and keep the waiting area clean while maintaining accurate client records in our software. Previous experience is a plus but not required.