Client Service Supervisor

VCA Animal Hospitals, Inc; West Yarmouth (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Pet discounts

Paid vacation/sick days

Job summary

VCA Animal Hospitals, Inc is seeking a Client Service Supervisor to join our leadership team. Under direction from the Hospital Administrator, this role oversees front office client service, finances, HR, and marketing to support high-quality patient care and excellent client service.

The ideal candidate has 2+ years supervisory experience, strong communication and organizational skills, and the ability to multitask in a fast-paced veterinary setting.

Qualifications

• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field.
• Flexible schedule to cover days, nights, weekends and holidays.

Responsibilities

• Oversee day-to-day client service areas of the front office and inter-department relations.
• Coach and mentor staff; conduct training and performance reviews.
• Assist Hospital Manager with daily operations and reporting.
• Resolve client complaints and escalate when needed.
• Maintain efficient front office operations and enforce policies.

Skills

Client service

Communication

Organizational skills

Interpersonal skills

Computer skills

Oral and written communication

Supervisory

Self-starter

Team player

Client service background

Lift 40 pounds

Job description

Wage range $25-27/hour

We are seeking a highly experienced Client Service Professional to join our leadership team as Client Service Supervisor.

Under direction from the Hospital Administrator, the Client Service Supervisor performs a wide range of difficult-to-complex administrative activities related to quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities that serve to support effective business operations.

Applicant must be a reliable self-starter, motivated by a challenging, fast-paced environment. Strong candidates will have supervisory experience, a positive attitude, a friendly demeanor towards both animals and people, will be detail oriented, have the ability to multi-task and can demonstrate the importance and understanding of high quality customer service.

Skills And Qualifications

• Excellent knowledge of client service and communication center operations.
• Strong organizational skills.
• Strong client relations and interpersonal skills.
• Intermediate to expert computer skills.
• Excellent oral and written communication skills.
• Strong supervisory skills.
• Self-starter and team player.
• Strong client service background.
• Ability to lift up to 40 pounds.
• 2 years of supervisory experience required.
• 2 years of experience in the veterinary field.
• The schedule for this position will be based on the needs of the business. Supervisor will have a flexible schedule to ensure coverage which include days, nights, weekends and holidays.

Job Responsibilities

• Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.
• Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.
• Assist Hospital Manager with day to day operations.
• Resolve informal client complaints, maintain and report on these issues to the hospital manager.
• Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.
• Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.
• Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.
• Coach employees and direct reports.
• Assist in the development and delivery of employee evaluations for the front desk with hospital manager.
• Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the business.
• Handle communication of financial information to clients and doctors.
• Act as a liaison between front office and other department supervisors.

We offer competitive compensation and great benefits for eligible employees, including medical/dental, generous personal pet care discounts and more!

Benefits:

We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com