Veterinary Front Desk & Client Experience Specialist

Magic Valley Veterinary Hospital; Twin Falls (ID); On-site; USD 40,116,000 - 45,847,000; Full time

Benefits offered by this job

Health insurance — medical, dental, &

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Magic Valley Veterinary Hospital in Twin Falls, ID is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role involves handling phones, in-person interactions, and processing transactions with care and professionalism.

The ideal candidate has 1+ years in customer service, ideally in a veterinary or healthcare front desk setting, and will thrive in a team-focused, organized environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Provide compassionate, professional service during routine and sensitive situations.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• General hospital cleaning.

Responsibilities

• Serve as the welcoming face of the hospital and support clients with information about services.
• Manage appointments and daily patient flow, and handle multi-line phones and in-person interactions.
• Process transactions and assist with payments while maintaining accurate records.
• Support a team-focused customer service environment and maintain a clean front desk area.
• Contribute to a positive client experience in a fast-paced veterinary setting.

Skills

Phone system

Verbal communication

Written communication

Customer service

Appointment scheduling

Payment processing

Compassionate service

Team coordination

General hospital cleaning

Job description

Magic Valley Veterinary Hospital in Twin Falls, ID is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role involves handling phones, in-person interactions, and processing transactions with care and professionalism.

The ideal candidate has 1+ years in customer service, ideally in a veterinary or healthcare front desk setting, and will thrive in a team-focused, organized environment.