Veterinary Front Desk & Client Care Specialist

Intermountain Pet Hospitals (Nampa); Nampa (ID); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision Insurance

401k plan

Life Insurance

Disability coverage

EAP

Discount platform

Teladoc access

Pet discounts

Job summary

Intermountain Pet Hospital in Nampa, ID, is seeking a receptionist who will be the first point of contact for clients, manage a multi-line phone system, and handle scheduling and transactions with a warm, compassionate approach.

You will support patient care coordination, educate clients on preventive services, and work in a team-focused environment that values continuous learning and exceptional customer service.

Qualifications

• Customer service experience required.
• Excellent communication skills.
• Strong organizational abilities.
• Team-oriented with ability to work independently.
• Available Monday through Saturday.

Responsibilities

• Be the Director of First Impressions: you'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: you'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: you'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: you'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

Skills

Customer service

Communication

Organization

Teamwork

Multitasking

Availability Mon-Sat

Tools

Phone system

Job description

Intermountain Pet Hospital in Nampa, ID, is seeking a receptionist who will be the first point of contact for clients, manage a multi-line phone system, and handle scheduling and transactions with a warm, compassionate approach.

You will support patient care coordination, educate clients on preventive services, and work in a team-focused environment that values continuous learning and exceptional customer service.