Veterinary Receptionist / Client Service Representative

Magic Valley Veterinary Hospital; Twin Falls (ID); On-site; USD 40,116,000 - 45,847,000; Full time

Benefits offered by this job

Health insurance — medical, dental, &

Life insurance

Disability insurance

Employee Assistance Program

401k with company match

Paid time off

Job summary

Magic Valley Veterinary Hospital in Twin Falls, ID is seeking a friendly Veterinary Receptionist / Client Service Representative to greet clients, manage appointments, and support daily patient flow. The role involves handling phones, in-person interactions, and processing transactions with care and professionalism.

The ideal candidate has 1+ years in customer service, ideally in a veterinary or healthcare front desk setting, and will thrive in a team-focused, organized environment.

Qualifications

• 1+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Ability to manage a multi-phone line system while assisting in-person clients.
• Exceptional verbal and written communication skills.
• Provide compassionate, professional service during routine and sensitive situations.
• Experience scheduling appointments and coordinating calendars preferred.
• Ability to accurately process payments and maintain financial records.
• General hospital cleaning.

Responsibilities

• Serve as the welcoming face of the hospital and support clients with information about services.
• Manage appointments and daily patient flow, and handle multi-line phones and in-person interactions.
• Process transactions and assist with payments while maintaining accurate records.
• Support a team-focused customer service environment and maintain a clean front desk area.
• Contribute to a positive client experience in a fast-paced veterinary setting.

Skills

Phone system

Verbal communication

Written communication

Customer service

Appointment scheduling

Payment processing

Compassionate service

Team coordination

General hospital cleaning

Job description

Veterinary Receptionist / Client Service Representative

Twin Falls, ID

Magic Valley Veterinary Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $ 14 - $16 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday, Tuesday, Thursday, and Friday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • General hospital cleaning

Why choose Magic Valley Veterinary Hospital?

At Magic Valley Veterinary Hospital, we pride ourselves on our unwavering commitment to providing compassionate care for pets and their families. Our team of six experienced veterinarians and dedicated veterinary professionals is passionate about nurturing the bond between humans and animals. We proudly care for dogs, cats, and pocket pets, offering personalized treatment plans tailored to each pet’s unique needs.

With state-of-the-art facilities and a warm, welcoming atmosphere, we strive to create a positive experience for both pets and their owners at every visit. From routine wellness care to more specialized medical needs, our team is dedicated to providing thoughtful, high-quality veterinary care throughout every stage of your pet’s life.

This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$14 - $16 USD

Magic Valley VH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact us. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Voluntary Self-Identification

As an equal opportunity employer, we invite applicants to voluntarily self-identify demographic information for compliance and reporting purposes. Completion of this form is entirely voluntary and refusal to provide this information will not subject you to any adverse treatment.

Any information provided will be kept confidential and maintained in accordance with applicable laws and regulations. This information will not be used in making hiring decisions.

We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.