Veterinary Front Desk & Client Experience Specialist

National Veterinary Associates; Naperville (IL); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

401(k)

Health Savings Account

Paid time off

Employee discounts

Job summary

Springbrook Animal Care Center in Naperville, IL is seeking a diligent Support Staff member to greet clients, assist with appointments, process payments, and maintain client records. The role includes answering phones, screening service needs, and helping with mail and emails in a busy practice environment.

Ideal candidates have at least 1 year of related experience and are committed to delivering an excellent client experience.

Qualifications

• Minimum of 1 year of related experience.

Responsibilities

• Greet clients and provide expeditious service.
• Answer phones, screen for service needs, and schedule appointments.
• Process incoming and outgoing patients and payments.
• Maintain client information and records in practice management software.
• Keep waiting area clean and manage mail/email.
• Escalate complex issues to senior staff.

Skills

Customer service

Scheduling

Cash handling

Phone support

Tools

Practice management software

Job description

Springbrook Animal Care Center in Naperville, IL is seeking a diligent Support Staff member to greet clients, assist with appointments, process payments, and maintain client records. The role includes answering phones, screening service needs, and helping with mail and emails in a busy practice environment.

Ideal candidates have at least 1 year of related experience and are committed to delivering an excellent client experience.