Full-Time Veterinary Front Desk & Client Care Specialist

Western Veterinary Partners; Peoria (IL); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Health insurance

401k with company match

Paid time off

Employee Assistance Program (EAP)

Life insurance and disability

Job summary

Brown Animal Clinic in Peoria, IL is seeking a friendly Veterinary Receptionist / Client Service Representative. You will greet clients, manage appointments and patient flow, and handle multi-line phones with compassionate, professional service.

The role involves processing transactions and supporting clients with service information in a fast-paced, team-focused environment. Prior veterinary front-desk experience is preferred; strong communication is essential.

Qualifications

• 1+ years of customer service/front-desk experience.
• Previous veterinary or healthcare front-desk experience preferred.
• Ability to manage a multi-line phone system and serve in-person clients.
• Excellent verbal and written communication, with compassionate client service.

Responsibilities

• Greet clients and manage front-desk operations at Brown Animal Clinic.
• Schedule appointments and coordinate patient flow.
• Handle multi-line phones and in-person interactions while providing information on services.
• Process transactions and maintain accurate payment records.
• Support clients with billing and service details in a friendly, professional manner.

Skills

Customer service

Front desk

Phone handling

Payment processing

Written communication

Emotional support

Tools

POS system

Job description

Brown Animal Clinic in Peoria, IL is seeking a friendly Veterinary Receptionist / Client Service Representative. You will greet clients, manage appointments and patient flow, and handle multi-line phones with compassionate, professional service.

The role involves processing transactions and supporting clients with service information in a fast-paced, team-focused environment. Prior veterinary front-desk experience is preferred; strong communication is essential.