Vet Front Desk & Client Care Specialist

NVA General Practice; Chandler (AZ); On-site; USD 45,847,000 - 48,712,000; Full time

Benefits offered by this job

401K with matching

Health Insurance (+ vision/dental)

Dental Insurance

Vision Insurance

Paid Time Off, including holidays

Employee Discounts

Employee Assistance Program

Uniform reimbursement

Job summary

NVA General Practice is seeking a Veterinary Receptionist to support daily hospital operations and deliver an optimal experience for our patients and clients. The role requires excellent communication, strong organization, and the ability to stay calm under pressure, with compassion for animals and their owners.

This position offers full-time and part-time shifts, with a supportive team and benefits including 401K, health, dental and vision insurance, paid time off, and uniform reimbursement.

Qualifications

• High school diploma is a requirement.
• Minimum 1 year of customer service experience.
• Excellent written and verbal communication skills.
• Compassion for animals and their owners; ability to stay calm under pressure.
• Professional attitude and demeanor in stressful situations.
• Strong telephone and computer skills.
• Team player willing to learn and adapt.

Responsibilities

• Greet clients with a smile
• Answer phone calls and screen for needs, respond to client inquiries.
• Schedule, confirm, and manage appointments
• Handles text and email communications
• Maintain a clean and welcoming front desk and lobby area
• Documents and maintains client information
• Process payments
• Assist with basic administrative tasks and daily organization
• Participate in the training of new staff members and general team communication

Skills

Communication skills

Organizational skills

Compassion for animals

Education

High school diploma

Job description

NVA General Practice is seeking a Veterinary Receptionist to support daily hospital operations and deliver an optimal experience for our patients and clients. The role requires excellent communication, strong organization, and the ability to stay calm under pressure, with compassion for animals and their owners.

This position offers full-time and part-time shifts, with a supportive team and benefits including 401K, health, dental and vision insurance, paid time off, and uniform reimbursement.