Veterinary Front Desk & Client Care Specialist

Raritan Hospital For Animals PA; Edison (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Employee discounts

Uniform allowance

Job summary

Raritan Animal Hospital is seeking a Veterinary Customer Service Representative to join the front desk team. This full-time role involves welcoming clients and their pets, answering calls, scheduling appointments, processing payments, and maintaining patient records while supporting the veterinary team.

The ideal candidate will have veterinary or customer service experience, excellent communication, and a compassionate, calm demeanor—especially during emotional moments.

Qualifications

• Veterinary or customer service experience preferred.
• Willingness to work Saturdays.
• Strong communication and interpersonal skills.

Responsibilities

• Greet clients and their pets with warmth and professionalism.
• Answer multi-line phones and schedule appointments efficiently.
• Process invoices and payments accurately, including euthanasia consultations.
• Maintain accurate client and patient records and keep reception areas welcoming.
• Collaborate with the medical team to ensure a seamless client experience.

Skills

Customer service

Communication

Multitasking

Front desk

Tools

Practice management software

Job description

Raritan Animal Hospital is seeking a Veterinary Customer Service Representative to join the front desk team. This full-time role involves welcoming clients and their pets, answering calls, scheduling appointments, processing payments, and maintaining patient records while supporting the veterinary team.

The ideal candidate will have veterinary or customer service experience, excellent communication, and a compassionate, calm demeanor—especially during emotional moments.