Veterinary Care Coordinator — Front Desk & Client Care

Animergevets; Raritan, Northern (NJ, KY); Hybrid; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid parental leave

401(k) with discretionary contribution

Pet discounts

Wellbeing resources (Calm, EAP)

CE stipends

Grant Circle relief fund

Job summary

AnimERge in Raritan, New Jersey is seeking a Veterinary Receptionist (Care Coordinator) to join our emergency and specialty hospital team. This role combines front-desk reception with client care duties and administrative support in a fast-paced veterinary setting.

You will manage appointments, greet clients, handle phone inquiries, and assist with billing while ensuring compassionate, high-quality service for every pet and client.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Basic accounting knowledge
• Ability to handle multiple phone lines
• Proficiency in Microsoft Word and Excel
• Strong attention to detail
• Ability to work effectively in a fast-paced, high-stress environment

Responsibilities

• Provides excellent customer service in person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Phone handling

Attention to detail

Customer service

Fast-paced environment

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

AnimERge in Raritan, New Jersey is seeking a Veterinary Receptionist (Care Coordinator) to join our emergency and specialty hospital team. This role combines front-desk reception with client care duties and administrative support in a fast-paced veterinary setting.

You will manage appointments, greet clients, handle phone inquiries, and assist with billing while ensuring compassionate, high-quality service for every pet and client.