Veterinary Customer Service Representative - Raritan, NJ

Vetcor; Edison (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

401(k) matching

Tuition support

Referral bonuses

Medical, dental, vision insurance

Paid time off

Employee pet discounts

Job summary

Vetcor's Raritan Animal Hospital is seeking a Veterinary Customer Service Representative to be the friendly, caring face at our front desk. You’ll greet clients and their pets, answer phones, schedule appointments, and help with payments in a fast-paced, compassionate environment.

This full-time role offers a competitive pay range of $19.00–$22.00 per hour, 401(k) matching, tuition support, PTO, and pet discounts.

Qualifications

• Veterinary setting experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in fast-paced environment

Responsibilities

• Greet clients and their pets with warmth and compassion
• Answer multi-line phones and schedule appointments efficiently
• Process invoices and payments, including for euthanasia consultations
• Communicate clearly during emotionally sensitive moments
• Maintain accurate client and patient records
• Keep front desk welcoming and organized
• Collaborate with medical team for a seamless client experience
• Support team with general administrative tasks

Skills

Communication skills

Compassionate demeanor

Multitasking

Computer skills

Veterinary experience

Tools

Vet practice software

Job description

Who We Are

Position Details

Role: Veterinary Customer Service Representative

Status: Full-Time

Salary: $19.00–$22.00/hr

Schedule: 5-day work week; Saturday availability a must

Experience: Veterinary or customer service experience preferred

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Do you bring warmth to every conversation, love helping people and their pets, and stay calm when emotions run high? For more than 90 years, Raritan Animal Hospital has served our community with top-tier veterinary medicine and heartfelt care for every pet that walks through our doors. As an AAHA-accredited, Fear Free hospital, we hold ourselves to the highest standards, and that starts the moment a client walks in or calls. Our front desk team is the face of our hospital, and we’re looking for a Veterinary Customer Service Representative who brings warmth, professionalism, and a love for animals to every interaction. You’ll be the first point of contact for our clients, both over the phone and in person, and the steady, caring presence that helps them feel supported.

Why You’ll Love It Here

• A hospital with deep roots. Join a practice that has cared for pets and families in our community for more than 90 years.
• High standards of care. We’re AAHA-accredited and Fear Free, so you’ll be part of a team that takes pride in doing things right.
• Work that matters. As a Veterinary Customer Service Representative, you’ll make a meaningful difference in the lives of pets and their people every day.
• Flexible scheduling. A full-time role with the flexibility to support your life outside work.
• Room to grow. Opportunities for continued learning and professional growth.
• A supportive, inclusive team. Compassionate colleagues who work together and have each other’s backs.

What You’ll Do

• Greet clients and their pets with a friendly, compassionate attitude
• Answer multi-line phones and schedule appointments efficiently
• Process invoices and payments accurately, including for euthanasia consultations
• Communicate clearly and with care during emotionally sensitive moments
• Maintain accurate client and patient records
• Keep the front desk and reception areas organized and welcoming
• Collaborate with the medical team to create a seamless client experience
• Support the team with general administrative and clerical tasks

What You’ll Bring

• Strong communication and interpersonal skills
• A professional, compassionate demeanor, especially in sensitive situations
• Ability to multitask and stay organized in a fast-paced environment
• Comfort with computers and veterinary practice management software
• Previous experience in a veterinary setting preferred
• A hospitality or customer service background is highly beneficial
• A genuine love for animals and the people who care for them
• Availability to work Saturdays
• Ability to stand or sit for extended periods

Benefits You Can’t Beat

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Diversity, equity, and inclusion are core values of Raritan Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.