Veterinary Front Desk & Client Care Specialist

Boone Veterinary Hospital; Boone (IA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Boone Veterinary Hospital is seeking a friendly Receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients with care, and help keep the front desk organized and welcoming.

You will also support the veterinary team by maintaining records, coordinating appointments, and handling payments. A positive attitude and flexibility for weekends/holidays are preferred to ensure smooth daily operations.

Qualifications

• Passion for excellent customer service and love for animals.
• Exceptional communication skills under pressure.
• Strong organizational abilities to multitask in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently.

Responsibilities

• Manage multi-line phone system and greet clients warmly.
• Maintain accurate medical records and appointment schedules, handle transactions.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a calming, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software

Tools

Veterinary software

Job description

Boone Veterinary Hospital is seeking a friendly Receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients with care, and help keep the front desk organized and welcoming.

You will also support the veterinary team by maintaining records, coordinating appointments, and handling payments. A positive attitude and flexibility for weekends/holidays are preferred to ensure smooth daily operations.