Receptionist - Boone Veterinary Hospital

Boone Veterinary Hospital; Boone (IA); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Boone Veterinary Hospital is seeking a friendly Receptionist to be the first point of contact for clients and patients. You will manage a multi-line phone system, greet clients with care, and help keep the front desk organized and welcoming.

You will also support the veterinary team by maintaining records, coordinating appointments, and handling payments. A positive attitude and flexibility for weekends/holidays are preferred to ensure smooth daily operations.

Qualifications

• Passion for excellent customer service and love for animals.
• Exceptional communication skills under pressure.
• Strong organizational abilities to multitask in a fast-paced setting.
• Collaborative, team-first mindset with ability to work independently.

Responsibilities

• Manage multi-line phone system and greet clients warmly.
• Maintain accurate medical records and appointment schedules, handle transactions.
• Educate clients on preventative care and hospital services to support pet health.
• Provide a calming, empathetic presence for clients and pets.

Skills

Customer service

Communication

Organization

Team collaboration

Veterinary software

Tools

Veterinary software

Job description

Your Impact as a Receptionist

• Be the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.
• Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.
• Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.
• Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.

What You'll Bring to the Team

• A passion for providing excellent customer service and a genuine love for animals.
• Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.
• Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.
• A collaborative, team-first mindset and the ability to work both independently and with direction.
• Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.

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