Veterinary Front Desk & Client Care Specialist

Western Veterinary Partners; Bellevue (KY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Bellevue Animal Hospital in Bellevue, KY is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, answer multi-line phones, process transactions, and guide clients with compassionate service in a fast-paced setting.

Ideal candidates are organized, detail-oriented, and team-driven, with at least 2 years of customer-facing experience.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with a multi-line phone system and in-person client interactions.
• Strong communication, organizational, and time-management skills.
• Ability to process payments and maintain financial records.

Responsibilities

• Serve as the welcoming face of Bellevue Animal Hospital and deliver exceptional client experiences.
• Manage appointments and daily patient flow, and handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.
• Collaborate with team to ensure smooth front-desk operations and patient care.

Skills

Multi-line phone system

Verbal and written communication

Compassionate client service

Organizational skills

Scheduling appointments

Payment processing

Team collaboration

Calm under pressure

Job description

Bellevue Animal Hospital in Bellevue, KY is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, answer multi-line phones, process transactions, and guide clients with compassionate service in a fast-paced setting.

Ideal candidates are organized, detail-oriented, and team-driven, with at least 2 years of customer-facing experience.