Veterinary Receptionist/Customer Service Representative

Western Veterinary Partners; Bellevue (KY); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Health package

Life insurance and disability

Employee Assistance Program (EAP)

401k with company match

Paid time off

Personal pet discount

Uniform allowance

Job summary

Bellevue Animal Hospital in Bellevue, KY is seeking a friendly Veterinary Receptionist / Client Service Representative to be the welcoming face of our hospital. You will manage appointments, answer multi-line phones, process transactions, and guide clients with compassionate service in a fast-paced setting.

Ideal candidates are organized, detail-oriented, and team-driven, with at least 2 years of customer-facing experience.

Qualifications

• 2+ years of experience in a customer service, reception, or client-facing role.
• Previous veterinary receptionist or healthcare front-desk experience preferred.
• Proficiency with a multi-line phone system and in-person client interactions.
• Strong communication, organizational, and time-management skills.
• Ability to process payments and maintain financial records.

Responsibilities

• Serve as the welcoming face of Bellevue Animal Hospital and deliver exceptional client experiences.
• Manage appointments and daily patient flow, and handle multi-line phones and in-person interactions.
• Process transactions and support clients with information about services.
• Collaborate with team to ensure smooth front-desk operations and patient care.

Skills

Multi-line phone system

Verbal and written communication

Compassionate client service

Organizational skills

Scheduling appointments

Payment processing

Team collaboration

Calm under pressure

Job description

Bellevue Animal Hospital is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $20-24 per hour, for each hour worked
• This is a full-time position, with a flexible schedule and availability needed Monday-Saturday with Saturdays being rotating.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

M inimum qualifications and skill set:

• 2+ yearsof experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-phone line system while assisting in-person clients
  • Exceptional verbal and written communication skills
  • Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
  • Strong organizational and time management skills
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Bellevue?

Bellevue Animal Hospital is a seven-doctor, general practice that has been serving Eastside dogs and cats since 1955. We recently moved into a beautiful, larger location that is fully renovated. We’ve provided generations of pets individualized care, from wellness exams and dental care to surgery, ultrasound, laser therapy, nutritional counseling, and more. The Bellevue team displays an unrivaled commitment to our community, and in return, our clinic has been voted Best of Bellevue 5 consecutive years in a row! Our experienced team is well equipped with excellent diagnostic tools, multiple LVTs, and a talented support staff. Our staff takes a Fear Free approach to patient care, and we take our last appointment at 5:30pm so our team can truly enjoy life outside of work.

This is a good-faith estimate based on the role’s requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.

Pay Range

$20—$24 USD

Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in the job application process. If you need assistance or an accommodation due to a disability, please contact [e-mail]. Hiring decisions will be based on merit, qualifications and the legitimate needs of the business.

Candidate Privacy Notice