Veterinary Front Desk Clerk - Pet Care & Scheduling

Veterinary Practice Partners; Town of Pound Ridge (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO & 401(k)

Employee pet discount

Job summary

Pound Ridge Veterinary Center is seeking a friendly Front-Desk Receptionist to be the first point of contact for our veterinary clients. The role requires clear communication, a customer-service mindset, and enthusiasm for animal care, in a fast-paced setting.

The ideal candidate will have prior veterinary receptionist or medical office experience, strong organizational skills, and the ability to stay calm and professional while assisting clients and pets through admissions, scheduling, and

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Clear communication

Calm demeanor

Job description

Pound Ridge Veterinary Center is seeking a friendly Front-Desk Receptionist to be the first point of contact for our veterinary clients. The role requires clear communication, a customer-service mindset, and enthusiasm for animal care, in a fast-paced setting.

The ideal candidate will have prior veterinary receptionist or medical office experience, strong organizational skills, and the ability to stay calm and professional while assisting clients and pets through admissions, scheduling, and