Pet-First Front Desk Vet Receptionist

Pound Ridge Vet; Ridge (NY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients and set the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and loves animals.

We offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Communication

Multitasking

Calm demeanor

Job description

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients and set the tone for their visit. We seek a customer service professional who thrives in a fast-paced environment, communicates clearly, and loves animals.

We offer a comprehensive benefits package including medical, dental, and vision insurance, paid time off, a 401(k) plan, and an employee pet discount.