Empathetic Veterinary Front Desk Pro

Pound Ridge Veterinary Center; Town of Pound Ridge (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) plan

Employee pet discount

Job summary

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients and set the tone for their visit. We seek a customer service professional who excels in a fast-paced environment, communicates clearly, and loves animal care.

Salary is $18–$23 per hour, with full-time schedule and benefits including medical, dental, vision, PTO, a 401(k), and employee pet discounts.

Qualifications

• Experience as veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking abilities.
• Calm, professional and positive demeanor under pressure.

Responsibilities

• Greet clients and their pets, complete sign-in, confirm appointment details, and escort to exam rooms.
• Handle payments, process credit/debit cards, ensure accurate sales accounting, and schedule future appointments.
• Answer client calls for appointments, inquiries, refills, and other requests; make outbound reminders.
• Understand vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Maintain cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Calm demeanor

Job description

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients and set the tone for their visit. We seek a customer service professional who excels in a fast-paced environment, communicates clearly, and loves animal care.

Salary is $18–$23 per hour, with full-time schedule and benefits including medical, dental, vision, PTO, a 401(k), and employee pet discounts.