Veterinary Receptionist

Veterinary Practice Partners; Town of Pound Ridge (NY); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

PTO & 401(k)

Employee pet discount

Job summary

Pound Ridge Veterinary Center is seeking a friendly Front-Desk Receptionist to be the first point of contact for our veterinary clients. The role requires clear communication, a customer-service mindset, and enthusiasm for animal care, in a fast-paced setting.

The ideal candidate will have prior veterinary receptionist or medical office experience, strong organizational skills, and the ability to stay calm and professional while assisting clients and pets through admissions, scheduling, and

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Organizational skills

Clear communication

Calm demeanor

Job description

Pound Ridge Veterinary Center is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary:

$18 - $23 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule:

This is a full-time position. Monday 7:45 am-5:30 pm, Tuesday 7:45 am-5:30 pm, Wednesday 7:45 am-5:30 pm, and Saturdays 7:45 am-12:30 pm.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Pound Ridge Veterinary Center

Pound Ridge Veterinary Center has proudly served the local community since 1974. Now led by Dr. Hillary Schilke - a South Salem native and longtime client-turned-veterinarian - our practice blends decades of trusted care with modern medical capabilities. We're anAAHA-accredited hospital since 1979 and a NYSVMS-VFAP accredited facility, committed to the highest standards of patient care, safety, and service.

Our compassionate, knowledgeable team takes the time to listen and tailor care to each pet’s unique needs. Voted "Best Veterinary Center of Westchester 2022", we are honored to be recognized for our excellence and dedication.