Veterinary Front Desk - Caring, Pet Care & Benefits

Veterinary Practice Partners; Ashburn (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

PTO

401(k) plan

Professional development

Job summary

Caring Hands Ashburn is seeking a full-time front-desk receptionist to be the first contact for our veterinary clients and to set the tone for their visit.

We are looking for a customer service professional who thrives in a fast-paced setting, communicates clearly, and loves animal care. Responsibilities include greeting clients, processing appointments and payments, and supporting a welcoming clinic environment.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Multitasking

Professional demeanor

Job description

Caring Hands Ashburn is seeking a full-time front-desk receptionist to be the first contact for our veterinary clients and to set the tone for their visit.

We are looking for a customer service professional who thrives in a fast-paced setting, communicates clearly, and loves animal care. Responsibilities include greeting clients, processing appointments and payments, and supporting a welcoming clinic environment.