Veterinary Receptionist

Veterinary Practice Partners; Alexandria (VA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Pet discount

Job summary

Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients, setting the tone for their visit. We aim to welcome owners and patients warmly and ensure a smooth check-in process at every visit.

As the front desk, you will greet clients and their pets, schedule visits, and escort clients to exam rooms, while maintaining accuracy in service and sales records.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

Skills

Reception experience

Organizational skills

Multitasking

Calm demeanor

Job description

Caring Hands Alexandria is hiring a full-time Front-Desk Receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees
• Employee pet discount because we know your pets are family, too.

Salary:$18.00-$25.00 per hour, dependent on experience and skill

Schedule:This is a full-time position with Monday–Friday shifts between 7:00 AM and 8:00 PM, plus rotating Saturdays from 7:30 AM to 4:00 PM.

Key Responsibilities:

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Caring Hands Animal Hospitals are large, well-equipped, AAHA-accredited facilities. We offer convenient hours six days a week and have an open-door policy to provide excellent service to our clients. Our full-service hospitals offer state-of-the-art care for our patients, including computerized patient records, digital radiography, and an in-house laboratory.

#CSR