Veterinary Receptionist

Caring Hands Animal Hospital - Ashburn; Ashburn (VA); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Benefits package

401(k) plan

Paid time off

Job summary

Caring Hands Ashburn is seeking a full-time front-desk receptionist in Ashburn, VA. You will be the first point of contact for our veterinary clients, greeting families and guiding visit flow. A supportive team and a focus on animal care set the tone for every client interaction.

The role emphasizes clear communication, organization, and a calm, positive demeanor in a fast-paced veterinary environment. Comprehensive benefits, PTO, and a 401(k) are part of our full-time package.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.

Skills

Customer service

Multitasking

Communication

Job description

Caring Hands Ashburn is hiring a full-time front-desk receptionist tobe the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance
• Paid time off and a 401(k) plan for full-time employees

Salary:$18.00-$23.00 per hour dependent on skills and experience

Schedule: Monday- Friday 7AM-8:30 pm, every other Saturday 7:30AM-4:30 PM

Key Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

About Caring Hands Ashburn

At Caring Hands, everything we do is driven by compassion and a deep sense of purpose. Our approach to veterinary care is transparent, personalized, and rooted in trust - attracting a team of passionate professionals who live out our core values every day.

We lead with integrity, act with reliability, and support each other—and you - with a true Go Team mindset. Our goal is to create a welcoming space where both pets and their people feel seen, heard, and cared for.

We're dedicated to meeting the unique needs of every patient and client, fostering a sense of community inside and outside our hospitals. United by a shared mission, we're here to help you and your pet thrive - together