Compassionate Pet Care Front Desk Specialist

Caring Hands Animal Hospital - Merrifield; Falls Church (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Benefits package including medical, +d

Paid time off

401(k) plan

Job summary

Caring Hands Merrifield is seeking a dedicated, client-focused veterinary receptionist to join our team. We welcome strong transferable experience from human medical or dental offices, urgent care clinics, or high-volume hospitality or customer service environments.

No veterinary knowledge is required; comprehensive onboarding will be provided. We offer a comprehensive benefits package, PTO, a 401(k), and structured onboarding and mentorship covering veterinary workflows, software, and

Qualifications

• Minimum 1 year of front desk/receptionist/customer service experience in medical, dental, urgent care, veterinary or high-volume service environments.
• Strong customer service skills with excellent verbal and written communication, including active listening and conflict resolution.
• Experience with appointment scheduling, multi-line phone systems, data entry, and payment processing or POS.
• Excellent organizational skills and attention to detail; able to multitask in a fast-paced setting.
• Proficiency with Microsoft Office; comfortable learning veterinary software and workflows.
• Reliable, punctual, and professional; able to work independently or as part of a team.

Responsibilities

• Greet and check in clients and patients at the front desk, collect intake information, and confirm appointment details politely.
• Answer and manage a multi-line phone system; direct calls and respond to scheduling inquiries.
• Process client check-out, including payments, posting charges, and scheduling future appointments.
• Provide compassionate customer service to clients dealing with anxiety or difficult news about their pet’s health.
• Enter data accurately and maintain organized records in the practice management system after onboarding.
• Communicate with clinical staff to relay messages, flag urgent situations, and support daily operations.
• Maintain a clean, organized, and welcoming reception and waiting area.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Data entry

Microsoft Office

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

Job description

Caring Hands Merrifield is seeking a dedicated, client-focused veterinary receptionist to join our team. We welcome strong transferable experience from human medical or dental offices, urgent care clinics, or high-volume hospitality or customer service environments.

No veterinary knowledge is required; comprehensive onboarding will be provided. We offer a comprehensive benefits package, PTO, a 401(k), and structured onboarding and mentorship covering veterinary workflows, software, and