Veterinary Front Desk & Care Coordinator

Veterinary Practice Partners; Miami (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Professional development opportunities

Job summary

South Kendall Animal Hospital is seeking a compassionate Veterinary Assistant/Receptionist to be the primary contact for clients and their pets. The role blends administrative precision with warmth, handling high-volume front desk operations in a clinical setting.

Responsibilities include greeting clients, managing appointments, processing payments, and supporting veterinary staff in examinations and treatments.

Qualifications

• Minimum 1 year of experience in a veterinary front desk or assistant role.
• Experience with veterinary practice management software preferred (Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet).
• Knowledge of veterinary terminology and basic procedures is a plus.

Responsibilities

• Greet and check in clients and patients; verify and update medical records.
• Answer a multi-line phone system and schedule appointments; handle inquiries.
• Process payments, explain invoices, and schedule follow-ups.
• Communicate diagnoses and care instructions with compassion, including end-of-life discussions.
• Maintain accurate EMR data entry and tidy reception area.

Skills

Customer service

Front desk operations

Multi-line phone handling

Clear communication

Emotional intelligence

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

South Kendall Animal Hospital is seeking a compassionate Veterinary Assistant/Receptionist to be the primary contact for clients and their pets. The role blends administrative precision with warmth, handling high-volume front desk operations in a clinical setting.

Responsibilities include greeting clients, managing appointments, processing payments, and supporting veterinary staff in examinations and treatments.