Compassionate Veterinary Front Desk Specialist

South Kendall; Miami (FL); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k) plan

Job summary

South Kendall Animal Hospital is a veterinary clinic in Palmetto Bay, Florida. We are seeking a skilled veterinary assistant/receptionist to balance administrative precision with warmth for clients and their pets.

The role supports a high-volume front desk and clinical tasks in a compassionate, professional setting. The position requires experience with veterinary software, strong customer service, and the ability to manage sensitive conversations, including euthanasia scheduling and end-of-life

Qualifications

• Minimum 1 year of experience working in a veterinary setting, in a receptionist and/or assistant capacity, is required
• Experience with veterinary practice management software; Cornerstone, Avimark, ImproMed, eVetPractice, or ezyVet preferred
• Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
• Technical know-how in areas such as disinfection, administering medication, and using diagnostic equipment
• Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
• Physical ability to handle and restrain animals of varying sizes, breeds, and temperaments safely and compassionately
• Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
• Strong verbal and written communication skills, including active listening and conflict resolution
• Ability to move between front-desk and clinical duties throughout the shift as patient flow require

Responsibilities

• Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
• Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
• Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
• Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
• Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
• Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience
• Assist veterinarians and vet technicians during examinations, treatments, and surgeries
• Handle and restrain animals safely and compassionately

Skills

Front desk operations

Customer service

Phone management

Medical terminology

Multi-tasking

Communication skills

Team collaboration

Tools

Cornerstone

Avimark

ImproMed

eVetPractice

ezyVet

Job description

South Kendall Animal Hospital is a veterinary clinic in Palmetto Bay, Florida. We are seeking a skilled veterinary assistant/receptionist to balance administrative precision with warmth for clients and their pets.

The role supports a high-volume front desk and clinical tasks in a compassionate, professional setting. The position requires experience with veterinary software, strong customer service, and the ability to manage sensitive conversations, including euthanasia scheduling and end-of-life