Veterinary Front Desk & Care Coordinator

PetVet Care Centers; Little Elm (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app access and 24/7 EAP

CE stipends and career development

Grant Circle relief fund

Local hospital culture backed by nat'l

Job summary

PetVet Care Centers' Healthy Paws Veterinary Center in Little Elm, TX is seeking a Care Coordinator to join our team. This role performs administrative and customer service tasks, supporting the hospital and aligning with roles like Veterinary Receptionist or Client Care Specialist.

Healthy Paws Veterinary Center offers a mission-driven culture and a diverse range of services, including wellness exams and diagnostics.

Qualifications

• Excellent customer service skills, providing courteous and prompt assistance.
• 1 year of related experience preferred.
• High school diploma or GED required, or equivalent.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or GED

Tools

Practice management software

Billing software

Job description

PetVet Care Centers' Healthy Paws Veterinary Center in Little Elm, TX is seeking a Care Coordinator to join our team. This role performs administrative and customer service tasks, supporting the hospital and aligning with roles like Veterinary Receptionist or Client Care Specialist.

Healthy Paws Veterinary Center offers a mission-driven culture and a diverse range of services, including wellness exams and diagnostics.